Dear Passenger!

We are a hard working team in order to improve customer service satisfaction by dedicating to quality on products and service consistently.
Thank you for sharing your views and effort in completing the survey. Your voice is our success! We look forward to hearing from you.
1. Passenger information
    Full name :
    Sex :
  • Email address :
    Phone number :
    Flight number : 飛行機の便の番号 :
    Date :
    Class :
  • Age :
  • Purpose of visit :
  • MIAT Information Channel :
  • How many times have you flown on MIAT Mongolian Airlines in the past 12 months?
2. Check in service
    Check in serviceVery goodGoodFair Bad I don't khow
    Friendliness and courtesy of the staff
  • Staff skills and professionalism
  • Announcement of information
  • Impression of boarding service
3. In-flight services
    Check in serviceVery goodGoodFairBad I don't khow
    Welcome passenger services
  • Inflight announcements
  • Courtesy and attentive manner of the cabin crew
  • Neatness and apperance of the crew
  • Food and beverage service
    Food and beverage quality
  • Alcohol beverage and wine quality
  • Entertainment of Inflight
    Audio and video program selection of Inflight entertainment
  • Headset sound quality and comfort
  • Variaty of magazines and papers
  • Cabin comfort amenities
    Contents quality of the amenity kit
  • Quality of the blankets and pillows
  • Conditions of the lavatory facilities
  • Cabin cleanliness, seat comfort amenities
Any further comments regarding our products and services:
Thank you for letting us serve you!

Contact us:
Customer Service & Cooperation cfv Department
MIAT building, Buyant-Ukhaa 45 Ulaanbaatar 17120, Mongolia
Tel: 70049967
Fax: 70049919
Website: www.miat.com
Email: customerservice@miat.com