Dear Passenger!

Check in service

I don't khow

Friendliness and courtesy of the staff

Staff skills and professionalism

Announcement of information

Impression of boarding service

We are a hard working team in order to improve customer service satisfaction by dedicating to quality on products and service consistently.
Thank you for sharing your views and effort in completing the survey. Your voice is our success! We look forward to hearing from you.

1. Passenger information

Full name :
Sex :	male female
Email address :
Phone number :
Flight number : 飛行機の便の番号 :
Date :

Class :

Business class

Economy class

Age :

12-18

19-25

26-35

36-45

46-55

55歳以上

Purpose of visit :

Business trip

Tour

Visit

Employment

Official

Study

Others

MIAT Information Channel :

Magazines

TV, Radio

Others

Call Center

Web site

MIAT Ticketing

How many times have you flown on MIAT Mongolian Airlines in the past 12 months?

2. Check in service

3. In-flight services

Check in service		Very good	Good	Fair	Bad	I don't khow
	Welcome passenger services
	Inflight announcements
	Courtesy and attentive manner of the cabin crew
	Neatness and apperance of the crew
Food and beverage service
	Food and beverage quality
	Alcohol beverage and wine quality
Entertainment of Inflight
	Audio and video program selection of Inflight entertainment
	Headset sound quality and comfort
	Variaty of magazines and papers
Cabin comfort amenities
	Contents quality of the amenity kit
	Quality of the blankets and pillows
	Conditions of the lavatory facilities
	Cabin cleanliness, seat comfort amenities

Any further comments regarding our products and services:

Thank you for letting us serve you!

Customer Service & Cooperation cfv Department

MIAT building, Buyant-Ukhaa 45 Ulaanbaatar 17120, Mongolia

Tel: 70049967

Fax: 70049919

Website: www.miat.com

Email: customerservice@miat.com